Gladys
Sign in
Gladys New Go to the new version Gladys - previous version Go to the previous version

Sign in

Gladys New Gladys - previous version Go to the previous version Free trial Français

User guide / Admin Console / Enabling two-factor authentication

Administration

Enabling two-factor authentication

Require a confirmation code when all the organisation's members sign in, by email or with an app.

2 min read updated November 2026

Two-factor authentication protects your organisation's accounts: in addition to their password, each member confirms their sign-in with a code. It is off by default and is set for the whole organisation. This setting is reserved for administrators.

Enabling two-factor authentication

  1. 1
    Open the Admin Console, then Organisation.
  2. 2
    In the Security block, choose the Method: Code by email or App (QR code).
  3. 3
    Turn on Mandatory two-factor authentication, then confirm.

Choosing the method

Code by email

The simplest to roll out: nothing to install. Each member receives a code by email when signing in.

App (QR code)

The most secure: each member links an authenticator app (Google Authenticator, Microsoft Authenticator…) by scanning a QR code, the first time they sign in.

The method is the same for all the organisation's members.

What members experience

The next time they sign in, after their password, members enter a code. Once the code is confirmed, the device is remembered for 30 days: the code is not asked again at each sign-in. The page "Signing in with two-factor authentication" explains the steps to them.

SSO sign-ins are not affected: when a member signs in with your company SSO, two-factor authentication is handled by your directory.

Good to know: let your members know before turning the option on, especially with the app method: they will need their phone at hand the next time they sign in.

Frequently asked questions

Can I enable two-factor authentication for some members only?

No: it applies to all the organisation's members who sign in with a password.

What if a member has lost their authenticator app?

They need to contact you: as an administrator, you help them link their new app. Contact Gladys support if needed.

Can I turn two-factor authentication off?

Yes, at any time, from the same Security block.

← PreviousMigrating from the previous version Next →Inviting a user